S.W.Z. Cleaning & Repair Policy
Spiritual War Zone proudly guarantees the quality and performance of our flags. Items with defects in materials or workmanship may be replaced or repaired at our discretion through the 30-day warranty ONLY. Products damaged only through normal wear and tear will be qualified for repair by our Repair Team, at our discretion.
REPAIR/CLEANING POLICIES
- Please visit our website before sending in your repair/cleaning request as items may not be able to be restored.
- Order information must be provided before moving forward with any repairs/cleaning.
- Third-party purchases are not covered under the Spiritual War Zone Cleaning & Repair Policy.
- While we strive to finish repairs promptly, repairs typically take 3-4 weeks and may take up to 6 weeks during peak seasons.
- Cleaning may take 1-2 weeks and up to 3 weeks during peak seasons.
HOW TO SUBMIT FOR A REPAIR OR CLEANING
- Complete the Cleaning & Repair Form
- Send in your flag(s)- *Only if approved!
- We recommend purchasing tracking and insurance for your shipment. Customers are responsible for their products until we sign for them.
- Ship to:
3918 Atascocita Rd. Unit 1435
Humble, Tx 77396
Upon receiving your package, we will assess your product and contact you with repair options, costs, and an estimated restoration date. Repairs and cleaning requiring payment will never be performed without your authorization. We will ship your item back to the provided Return Shipping Address once the restoration is completed and provide you with a tracking number upon delivery.
POSSIBLE OUTCOMES
If your product qualifies for warranty coverage, one of the following outcomes may be selected at our discretion:
- REPAIR
Damage resulting from normal wear and tear may be eligible for repair with a fee.
- REPLACE
In cases where we cannot repair a product due to manufacturer defects; a replacement will be provided. Only if within the 30-day warranty provided, if activated. If a replacement is required at no fault of the manufacturer, we will recommend you to our site for further recommendations to accommodate your needs.
- REFUND (look at our refund policy)
If you have further questions or need assistance, please email SWZFLAGS@GMAIL.COM or visit our WEBSITE. Your satisfaction is our top priority, and we’re here to help ensure you have a delightful shopping experience. Thank you for choosing Spiritual War Zone!